Terms & Conditions

1Services provided

GradeUp Tuition provides online tutoring services only, delivered via Microsoft Teams.

All sessions are conducted one-on-one unless otherwise agreed in writing.

2Lesson duration, frequency & scheduling

• All tutoring sessions are a minimum of one (1) hour in length.
• Students may book multiple sessions per week, subject to availability.
• Lesson dates and times will be provided in advance for each month.
• While lesson dates and times are subject to change, GradeUp Tuition will make every effort to maintain consistent scheduling that suits the student and family wherever possible.

3Payments & invoicing

• Payments are made monthly, via bank transfer.
• An invoice will be issued towards the end of each month for sessions delivered during that period.
• Payment must be made by the end of the month, stated on the invoice.
• If payment is not received by the due date, scheduled lessons will not continue until full payment has been made.

4Cancellations & missed sessions

• Sessions must be cancelled with at least 24 hours’ notice.
• Cancellations made with less than 24 hours’ notice, or failure to attend a session, will be charged in full.
• If a student does not attend the lesson within the first 30 minutes, the session will be cancelled and charged in full.
• It is the student’s responsibility to attend sessions on time. GradeUp Tuition does not send lesson reminders.
• In the event that GradeUp Tuition must cancel a session, a reschedule will be offered.

5Online lesson responsibility

Parents/students are responsible for:

• Access to Microsoft Teams
• A stable internet connection
• A suitable learning environment

GradeUp Tuition is not responsible for missed learning time due to technical issues on the student’s end.

Parents/guardians of enrolled students have the right to:

• Request feedback on their child’s progress at reasonable intervals.
• Receive updates regarding learning goals, strengths, and areas for improvement.
• Ask questions related to lesson structure, learning strategies, or subject content.
• Request a review of tutoring arrangements if concerns arise.

6Academic integrity

Tutors provide guidance, explanation, and skill development only.

They will not complete assignments, exams, or assessments on behalf of students.

7Confidentiality & data use

• All personal and student information is kept strictly confidential.
• Information is collected solely for educational and administrative purposes.

8Outcomes

GradeUp Tuition is dedicated to supporting each student’s learning; however, academic outcomes vary and depend on student engagement, effort, and external factors outside of our control.